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          Shipping & returns

          PRODUCT PICK UP AND DELIVERY

          1. You will receive a text message once your orders are packed and ready, order processing is 3-5 days upon receipt of payment.

          2. Included in the text message are the complete pick up address, time of pick up, and landmarks of the Main office in G Araneta QC.

          3. Bactakleen practices SELF-BOOKING, please book your own courier so you can track your shipment personally.

          4. Please take note that if you are purchasing big items, please book for a car. For small items, a motorcycle will do.

          5. For the riders, just indicate the name of the person who purchased and give it directly to the guard. NO TEXT MESSAGE, NO PICK UP

           

          PRODUCT DELIVERY FOR PROVINCIAL

          1. You will receive a text message once your orders are packed and ready, order processing is 3-5 days upon receipt of payment.

          2. Included in the text message are the shipping options and rates from our 3rd party courier based on your product size and weight.

          3. Once decided with the shipping courier, our staff will now process this with the 3rd party courier, another 2-3 days will be added for the couriers to pick up.

          4. Shipping time varies depending on the courier chosen, please note that Bactakleen does not have anything to do with delayed shipments, we are just contacting a courier for you.

           

          RETURN AND EXCHANGE POLICY

          1. Merchandise purchase from authorized distribution channels may be returned for replacement only for manufacturing defects or shipment damage only.

          2. The purchased product may be returned only upon presentation of valid proof of purchase. (Receipt)

          3. Buyer shall shoulder the shipping for any exchange then.

          4. Processing of returned items will be 7-14 days prior to the receipt of the defective item, and will also be subject to availability of replacement item.

          5. Product exchange will NOT be entertained once proven damaged and/or altered due to improper handling/use based on the manual provided.

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